Shipping

Shipping and returns

1. DELIVERY TIMES

kleaning.uk processes the delivery of orders during working hours from Monday to Friday from 9:00 am to 5:00 pm. Orders placed outside these hours will be processed on the next business day. No deliveries are made on holidays (local, regional and national) and weekends (Saturdays and Sundays). Orders placed on weekends and holidays will be processed on the first working day following the holiday.

In kleaning.uk, for non-customized products, we guarantee delivery in 3-5 working days as long as the order is placed before 13h, through Correos Express agency or other transport agency. To have an exact detail of the delivery of the order, observe in each article the details of availability and delivery.

And, for personalized products, we guarantee delivery between five and seven working days as long as the order is placed before 13h, through Correos Express agency or other transport agency, for shipments to the peninsula. For shipments to the Balearic Islands, we guarantee delivery between eleven and sixteen working days. Shipments to the Canary Islands, Ceuta and Melilla have an approximate delivery period of between eighteen and twenty-three working days and a special quotation. In order to have an exact detail of the delivery of the order, observe in each article the details of availability and delivery.

If stock is not available at the time of purchase, delivery may be extended by a maximum of ten working days.

COMPENSATION

The whole team of kleaning.uk is concerned that our customers receive the merchandise as soon as possible. However, if for any reason your order is delayed beyond the estimated delivery period, you will receive a 5% discount to use in our online store.

This compensation will also be given when the delivery is delayed due to lack of stock, for a period of more than 10 working days.

2. SHIPPING METHODS

Your shipments will be delivered within 3-5 working days from the date of order placement (for orders placed Monday through Thursday before 5:00 pm and Friday before 2:30 pm). To have an exact detail of the delivery of the order, observe in each article the details of availability and delivery.

3. SHIPPING COSTS

United Kingdom: For ordinary shipments 3-5 working days the shipping cost will be predetermined by the corresponding transport agency.

The amount of the transport is calculated according to the purchased order, the destination, as well as the necessary packing for its shipment. You will be able to see the total price of the transport before confirming the order.

INTERNATIONAL SHIPMENTS

International shipments to Europe and the rest of the world are sent through Correos. For more information about shipping costs and delivery times please contact [email protected].

kleaning.uk is not responsible for customs charges applied in the destination country. The management and contact with the customs authority must be carried out by the customer.

4. REFUNDS

To exercise the right to cancel, you must in-form us Kleaning Hygiene Solutions, C/ Montseny 15, 08338 Premià de Dalt, Barcelona, ​​Spain, +44 20 3769 5228, [email protected] of your decision to cancel this contract by a clear statement (e.g. e-mail). You may use the model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

According to Article 102 of RDL 1/2007, the consumer has the right to withdraw from the purchase contract established during a period of 14 calendar days from the date of delivery of the order. However, increases this legal period to a total of 30 days, from the date of delivery of the order. In the event that the customer wishes to make a total or partial return of the products of your order, you should contact the team of kleaning.uk via email [email protected], indicating the product to be returned. We will respond as soon as possible, indicating the steps to follow to process the return of the goods.

In kleaning.uk, we accept returns in the following cases:

Defective product or in bad condition. In those cases in which the merchandise was not delivered in optimal conditions (for being a fragile product that has suffered damage or breakage during transport, for example), kleaning.uk will send the customer a new item, once received the defective product in our facilities. In this situation, it will be kleaning.uk who assumes the total costs generated by the return. In the event that the customer wants to proceed with the return of the order, kleaning.uk will refund the full amount, by the same method of payment with which the purchase was made.

Wrong product. In the event that the customer receives the wrong item, from kleaning.uk we will send the product requested by the customer as soon as possible. This operation of exchange of goods or return by cancellation of the order, will not generate any additional shipping costs to the customer.

Personal or unjustified reasons. If the customer changes his decision to purchase an article of kleaning.uk after delivery, you should contact the store team to proceed to process your return. In any case, this period should not exceed 14 calendar days from receipt of the order (date indicated by the courier company to kleaning.uk). Upon receipt of the goods at our facilities, we will proceed to refund the purchase price of the goods. In this case, it will be the customer who will assume the shipping costs generated during the return.

Personalized or custom-made products cannot be returned.

CANCELLATIONS

If the order is in the process of being prepared, cancellations will not be accepted.