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About Kleaning
What types of kits does Kleaning manufacture?
Kleaning specializes in the manufacture of amenity kits for tourist accommodations. The kits are divided into: kitchen, bathroom, food, children and pets.
How do I contact Kleaning?
You can contact customer service through the following channels: by calling +44 20 3769 5228, by email, writing to [email protected], or by WhatsApp contacting +34 686 21 69 50.
Does Kleaning manufacture sustainable products?
Yes. Kleaning has packaging and kits made with sustainable materials. Kleaning's firm commitment to sustainability and the environment is one of the company's hallmarks.
Products and features
Can all Kleaning kits be customized?
Yes, we can customize all kits at the customer's request. When making the purchase process through the web, the customer must select the customization option and attach the logo of your company.
Is there an additional cost for customizing the kits?
No. The customization of the kits has no additional cost for the customer.
From how many units or boxes can the kits be customized?
Kitchen kits can be customized from 200 units (4 boxes of 50). In other cases, you can call us or send an email to check availability.
What is the difference between standard kits and custom kits?
The only difference between standard kits and custom kits is in the packaging of the kits. Custom kits have packaging with the customer's logo. In both types of kits, the product and quality are the same.
How should the logo be sent to customize a kit?
When ordering, you must check the 'Yes' option in the 'Customize with your logo FREE' section. Then you must send your logo to [email protected] and include in the subject of the email your name or that of your company to be able to identify it. You can also add the order ID / reference that we send you automatically when you make your purchase. We accept the following image formats for your logo: JPG, PNG or vectorized. If, in addition to adding your logo with the adhesive, you want to customize the exterior cardboard / packaging in its entirety, contact us by calling +44 20 3769 5228 or write to us at [email protected]
Can I choose the products that interest me the most and make a custom kit?
Yes. Kitchen and food kits can be created in a personalized way. Each client can choose 'in bulk' the products that interest them the most and configure kits to suit them. In the sections of the different types of kits on the web there is a tab to create custom kits. In the case of bathroom kits, make an inquiry at +44 20 3769 5228 or write to us at [email protected]
Can I choose different packaging options for my kits?
Yes. The customer can select a transparent film paper packaging or the ecological version in kraft paper. In both cases it is possible to customize the kit with the company logo.
How can I request product samples?
On the Kleaning website home page, at the top right, there is a banner with the title 'Request product samples'. The client must access there and fill in the relevant data. The link to the form is this: https://kleaning.uk/contact-form/sample-order
Orders and shipping
How can I place an order?
You can place an order directly through our website: https://kleaning.uk/. Orders can also be placed by phone, calling +44 20 3769 5228, by email, writing to [email protected], or by WhatsApp by contacting +34 686 21 69 50.
Does Kleaning ship orders throughout Spain and abroad?
Yes, we ship nationally and internationally. For shipments in United Kingdom, they can be managed directly through the web. For orders destined for the Canary Islands and Andorra you must contact customer service, by calling +44 20 3769 5228, by email, writing to [email protected], or by WhatsApp by contacting +34 686 21 69 50.
Are shipments free?
Shipping is free for orders over 190 euros. For smaller orders, the fixed shipping cost is 7.36 euros + VAT.
When will my order arrive?
It depends on the transport company (GLS / DHL), but normally orders usually arrive within a period of 3-5 working days.
What is the return policy for an order?
To exercise the right to cancel, you must in-form us Kleaning Hygiene Solutions, C/ Montseny 15, 08338 Premià de Dalt, Barcelona, Spain, +44 20 3769 5228, [email protected] of your decision to cancel this contract by a clear statement (e.g. e-mail). You may use the model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.
According to article 102 of RDL 1/2007, the consumer has the right to withdraw from the purchase contract established during a period of 14 calendar days from the date of delivery of the order. However, Kleaning increases this legal period to a total of 30 days from the date of delivery of the order. In the event that the customer wishes to make a total or partial return of the products in their order, they must contact the kleaning.uk team via email [email protected], indicating the product to be returned. We will respond to you as soon as possible, indicating the steps to follow to process the return of the merchandise.
At kleaning.uk, we accept returns in the following cases:
Defective or damaged product. In those cases in which the merchandise was not delivered in optimal conditions (for example, because it is a fragile product that has suffered damage or breakage during transport), kleaning.uk will send the customer a new item, once the defective product has been received at our facilities. In this situation, kleaning.uk will assume the total costs generated by the return. In the event that the customer wants to proceed with the return of the order, kleaning.uk will refund the total amount, by the same payment method with which the purchase was made.
Wrong product. In the event that the customer receives an incorrect item, kleaning.uk will send the product requested by the customer as soon as possible. This operation of exchanging merchandise or returning due to cancellation of the order will not generate any additional shipping costs to the customer.
Personal or unjustified reasons. If the customer changes their purchase decision of a kleaning.uk item after delivery, they must contact the store team to proceed with processing their return. In no case should this period exceed 14 calendar days from the receipt of the order (date indicated by the courier company to kleaning.uk). After receiving the merchandise at our facilities, we will proceed to refund the purchase price of the merchandise. In this case, the customer will assume the shipping costs generated during the return. Personalized or made-to-order products cannot be returned.
What payment options does Kleaning offer to the customer?
Kleaning offers multiple payment options: credit/debit card, PayPal and bank transfer.
I had a payment error when making the transaction with my card. What should I do?
Kleaning's customer service team will contact you. A new link to formalize the payment will be sent to you by email. We remind you that to make the transaction you have to authorize the operation with the APP or bank portal of your financial institution.
How can I request a quote?
On the home page of the website (https://kleaning.uk/), you should look for the blue button located at the top right with the title 'Request Quote'. This is the link that the customer will access once they click on the button: https://kleaning.uk/contact-us. You can also request your quote through the following channels: by calling +44 20 3769 5228, by email writing to [email protected], or by WhatsApp contacting +34 686 21 69 50.
