Terms and Conditions of Use

When you place an order in our online store .uk, you are accepting the terms of sale presented here. If you have any questions or require clarification, please contact us via email at info@kleaning.uk or by telephone at +44 20 3769 5228.

1. FORMS OF PAYMENT

CREDIT/DEBIT CARD

Payment by credit or debit card is made through a secure platform belonging to the bank handling the transaction. This means that .uk does not manage or store your credit card details. We accept the following cards: Visa, MasterCard, American Express, Maestro. The transaction should be completed immediately, but may take up to 48 hours in some cases.

PAYPAL

You can also use your PayPal account to pay for your order at kleaning.uk. During the checkout process, you will be automatically redirected to the PayPal website to log in with your username and password.

2. STOCK AVAILABILITY

At kleaning.uk, we strive to maintain the availability of all products listed in our online store. If an item is out of stock or unavailable, we will contact you immediately by email or telephone to inform you and provide a new estimated delivery time, or to process a cancellation with a full refund of the purchase price.

3. PRIVACY POLICY

Please read our Privacy Policy.

4. WARRANTY

Under the Consumer Rights Act 2015, goods you purchase must be:

• Of satisfactory quality.
• Fit for a particular purpose, if you made that purpose known to us.
• As described.

If the goods do not meet these criteria, you have the following rights:

• Short-term right to reject (within 30 days): You can reject the goods and claim a full refund within 30 days of purchase (or delivery, if later).
• Repair or replacement (after 30 days): After 30 days, you are entitled to a repair or replacement of faulty goods. We will cover the costs associated with the repair or replacement. If a repair or replacement is impossible or disproportionate, or if we fail to provide it within a reasonable time and without significant inconvenience to you, you can then claim a price reduction or a final right to reject (partial or full refund).
• Six-Month Rule: For the first six months after purchase/delivery, if a fault is found, it is presumed to have existed at the time of delivery unless we can prove otherwise. After six months, the burden of proof shifts to you to demonstrate that the fault was present at the time of delivery.
• Up to 6 years:** In England, Wales and Northern Ireland, you may have up to six years from the date of purchase to make a claim for faulty goods (five years in Scotland). However, this does not mean that goods are *expected* to last for six years; it's a time limit for legal action. The reasonable lifespan of the product will be considered.

.uk will assume the costs arising from the replacement or repair of products purchased by the customer that do not meet the statutory rights described above.

This is a summary of your key rights. For detailed information from Citizens Advice, please visit www.citizensadvice.org.uk/consumer/ or call 0808 223 1133.